Refund Policy

1. Refund Policy, Refund requests must be made within 14 days of the delivery date. After 14 days from
the delivery date you must contact BQN Customer Service to determine the best course
of action.

2. A copy of the BQN credit card purchase receipt, and a copy of the original
BQN invoice may be requested before BQN Customer Service issues a Return
Authorization.

3. Unit must be in like-new condition and returned in original packaging and literature. BQN reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or
other original components are missing.

4. A Return Authorization (RA) number must be obtained before returning the product;
to request an RA number, please email through our contact form, and provide the
following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
Unit Serial Number

5. Upon written receipt of the RA number, send the product to:
BQN
RA #[RA number]

6. Please mark with the RA number on the outside of the package.

7. A copy of the NBN credit card purchase receipt, and a copy of the original
BQN invoice should be placed inside the return package so that it is easily visible.

8. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

9. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

10. You may be responsible for shipping costs for returning the product to BQN. The product should be shipped so that it can be tracked and/or

insured; BQN is not responsible for products lost or damaged during return shipment.

11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.

12. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to the above criteria.

RETURNING PRODUCTS UNDER WARRANTY

1. You have up to 30 days from NBN issuing your RA number to return your product to
our facility. Products received after 30 days may be returned to you.

2. The RA number must be clearly marked on the outside of the package.

3. A copy of the credit card receipt, and BQN invoice if applicable, must be placed
inside the return package so that it is easily visible.

4. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

5. Products received that do not meet the above return criteria may be returned to you
via ground shipment.

6. You may be responsible for shipping costs for returning the product to BQN . The product should be shipped so that it can be tracked and/or
insured; BQN is not responsible for products lost or damaged during return shipment.